Standard Warranty

ISG/Infrasys offers a standard 1 year comprehensive warranty package that assures you of only the highest quality in workmanship and technical excellence.

48-Hour Repair / Loaner Program

ISG/Infrasys operates a technical center in Atlanta, Georgia that is capable of conducting repairs and maintenance on every component of our products – including the highly technical IR camera engine. This unique capability ensures our customers enjoy the lowest cost of ownership and fastest repair turnaround time industrywide. In conjunction with our warranty, customers whose cameras require servicing will be provided with a loaner camera, if the repair cannot be turned around in 48 hours or less.

Extended Warranties

Extended warranties are available for customers who wish to extend their standard 1 year warranty for 2 additional years.

Repairs and Maintenance

If you are experiencing a maintenance issue with your camera, please fill out the Service Request Form, or contact our technical center at 1-877-733-3473.